Last Updated: May 4, 2025

Introduction

Welcome to LadyChar! Your satisfaction is our top priority. We are committed to offering high-quality products and a delightful shopping experience. Please read our refund and return policy carefully to understand how we handle returns and refunds.

Eligibility

To be eligible for a return or refund:

  • Items must be unused, unworn, and in their original condition with all tags attached.

  • Items must be returned in the original packaging.

  • You must initiate the return or refund request within 30 days of receiving your order.

Items that do not meet these criteria will not be accepted for return or refund.

Refund Process

  1. Initiate Request: Contact us at info@ladychar.com with your order number and reason for the return.

  2. Approval: Once approved, you will receive return instructions via email.

  3. Inspection & Refund: After receiving and inspecting the returned item(s), we will issue a full refund (excluding original shipping charges) to your original payment method. Refunds are usually processed within 5โ€“10 business days.

Return Process

  1. Contact Us: Reach out to info@ladychar.com to start your return request.

  2. Ship the Item: Follow the return instructions and ship the item to the address below.

  3. Inspection & Confirmation: Once we receive and inspect the item(s), we will confirm and process your return accordingly.

Return Address

Hunengfei
Room 720, Building A,
Jinrongyanggu Jin Building, Lugu Street,
Changsha City, Yuelu District Changsha,
ๆตทๅ—็œ 410205 China

Conditions

  • Shipping fees are non-refundable unless the return is due to a shipping error or defective item.

  • LadyChar reserves the right to reject returns that do not comply with the above conditions.

  • Final sale items, lingerie, and undergarments may not be eligible for returns due to hygiene concerns unless faulty.

Contact Us

If you have any questions or need assistance with your return, contact us at:

๐Ÿ“ง Email: info@ladychar.com

Policy Updates

We may update this policy at any time. Changes will be posted on this page and/or communicated via email.